FAQs
Shipping
Tracking information will be emailed once dispatched.
Tips:
Please kindly note that your order may be sent separately due to different warehouses. Also, if the tracking number is invalid when you check on the courier page, please wait for one business day to check again since our warehouse colleague needs time to process the package.
Also, there are some courier website links, you can use the corresponding tracking number to check the status.
Canada Post Link: https://www.canadapost-postescanada.ca/
AMZM/Intelcom/Purolator/BNI/ASL: https://www.swiship.com/
If you have any questions about your orders or need further information, please do not hesitate to contact us via live chat or customer service email: cs@olightstore.ca
Flash Sale Related
Thank you so much for placing an order during the flash sale! Unfortunately, we are unable to add or exchange items if the order is completed. You can contact cs@olightstore.ca or our live chat on www.olightstore.ca to assist you with canceling your order before it ships out. Afterward, you can reorder your items from our website.
★Tier Gift:
You will only be rewarded with the highest tier gift based on the order amount. The free items do not add together.
★Free Gift:
(1) Please make sure to submit your order on the shopping cart page.
(2) If your first order is not payment, still in pending, then you place the second order does not include a free gift.
(3) Free shipping on orders over $59
During flash sales, we remove smaller items from our site to expedite shipping and get your products sent out as fast as possible. Smaller accessories will return to the website after the flash sale period.
Points and O-coins
1. What are the differences between points and O-coins?
Points determine your membership level in the O-Fan Club, which entitles you to specific benefit(s) for your membership level.
O-coins are used to redeem items in the Redemption Zone of the O-Fan Club at a ratio of 200 O-coins: CAD$1.
2. Why can't I redeem items in the Redemption Zone?
The Redemption Zone is available for Bronze and above. It is also possible you don't have enough O-coins to redeem for the item you are attempting to.
3. When I redeem items in the Redemption Zone, what will happen to my O-coins, points, and level?
When you redeem items with your O-coins, your O-coins will be reduced, but your points and level will remain the same.
4. When I return a product, what will happen to my points and O-coins?
When the product is returned, the points and O-coins obtained from the product will be deducted from the balance.
5. When I get double points in my birth month, what will happen to my O-coins?
You will get double points and O-coins in your birth month with each dollar spent in Olight at a ratio of CAD$1: 20 points & 20 O-coins.
6. What are the uses of points and O-coins?
1). Points determine your membership level in the O-Fan Club, which entitles you to specific benefit(s) for your membership level.
2). O-coins are used to redeem items and vouchers in the Redemption Zone of the O-Fan Club at a ratio of 200 O-coins: $1, which is available for Bronze and above. When you redeem items or vouchers with your O-coins, your O-coins will be reduced, but your points and levels will remain the same.
Orders Issues
We completely apologize if you are experiencing this issue. Please send us a website live chat request or email cs@olightstore.ca with the PayPal transaction ID. We will make sure that the issue is corrected.
Sorry for this inconvenience. we would suggest you contact your local courier with the tracking number first. If the shipment still has no update for another 3 business days, please send an email to cs@olightstore.ca with your order number and tracking number. We will take care of you.
Thanks for purchasing from Olight CA Store!
Once the order was placed successfully. Our website will automatically send out the confirmation email to the address specified in the order. Please make sure your email address is correct and check your spam/junk folder to see if it is there. You can always reach out to our live chat or email cs@olightstore.ca with any order questions as well.
We completely apologize if you are experiencing this issue. Please send us a website live chat request or email cs@olightstore.ca with the PayPal transaction ID. We will make sure that the issue is corrected.
1. Your order may be shipped separately due to different warehouses.
2. Our warehouse miss packing your items.
3. The package is broken in shipping.
Please kindly keep all the labels on the package. Send the photo of the label on the package and the SKU label on the product's bag to our cs mail: cs@olightstore.ca. Our staff will help you fix it."